Search results for "Consumer information"
showing 10 items of 10 documents
The power of information: a key component for the successful performance of Latvian social enterprises
2020
The purpose of the study is two-fold. First, the study aims to determine how informed consumers in Latvia are about social enterprises after a decade of discussion and activity within the field of social entrepreneurship which will later serve as a comparative reference base for following future developments and achievements in the field. Second, the study aims to investigate the relationship between the level of information consumers have about social enterprises and actual purchasing behavior of consumers in order to provide practical recommendations and suggestions for both social enterprise marketing specialists as well as government officials and organizations that support the field of…
Intentiolähtöinen lähestymistapa käytettävyyttä koskevien vaatimusten määrittelyyn : kuluttajamarkkinoille suunnatun innovatiivisen ohjelmistotuottee…
2012
Citizen's attitudes and involvement in public consumer information
2005
Consumer Information Systems as Services
2015
Consumer Information Systems (CIS) are a new type of Information System that provides services to consumers, such as Internet-based television, instead of addressing users in traditional organizational settings. Services typically involve a trade-off between achieving high service productivity and quality. The use of service mass customization to successfully address these issues of both productivity and quality in a service context is proposed. The authors suggest that the development of Consumer Information Systems as Services (CISaS) may achieve such service mass customization. This chapter presents a conceptual framework and investigates how it applies to an emerging field of Internet P…
Exploring the elements for value co-creation in consumer information systems in B2B context : a case study on the business event industry
2014
Tämä tutkielma tarkastelee arvon yhteisluontia verkkopalvelussa B2B-kontekstissa käyttäen tutkimuksen toimialana kaupallisia seminaareja ja koulutuksia. Viitekehyksenä tutkimuksessa käytetään arvon yhteisluonnin mallia kuluttajatietojärjestelmissä (CIS), jolla nähdään ammatillisten seminaarien ja koulutusten järjestäjien ja osallistujien (n=22) arvoja ja motivaatioita tapahtumiin osallistumiseen sekä tutkitaan myös mitkä ominaisuudet koetaan tarpeelliseksi toimialan tapahtumien promootioon perustuvaan verkkopalveluun. Tutkimuksen tavoitteena on tunnistaa arvon yhteisluonnin elementit sekä mahdollisia eroavaisuuksia verkkopalvelun B2B-käyttäjän käyttötarpeissa sekä järjestelmän käyttökokemuk…
Consumer Information Systems Development
2013
We suggest that a new type of information system appears to be increasing in importance, that of consumer information systems. Compared with traditional information systems development approaches, where the focus is on improving the efficiency and effectiveness of organizational processes, design for consumer information systems focuses more on the enjoyment, pleasure and purchases of the consumer. We argue that the shift in focus from users to consumers in consumer information systems calls for a significant re-appraisal of our current information systems development methods. Hence, this chapter proposes a new research agenda for IS researchers focusing on the development of consumer infor…
Co-Creation of Value for IT-Enabled Services : A Case of Geocaching
2013
This study explores how value is co-created in one particular IT-enabled service, geocaching. Consumer Information Systems (CIS) framework is used as a sensitizing framework to study experienced geocachers' (n=14) perceptions of what they value in geocaching. The following core values emerged that motivate people to co-create value in geocaching: challenging oneself and others, joy of success, learning, and social relations. The results reveal that geocaching is distinctively hedonic in nature, as people pursue happiness and utility via geocaching. Even support for the geocaching community was motivated by such values. In addition, the results reveal that the environment of geocaching and s…
Consumer Information Systems Research Agenda
2017
We suggest that a new type of information system appears to be increasing in importance, that of consumer information systems. Compared with traditional information systems development approaches, where the focus is on improving the efficiency and effectiveness of organizational processes, design for consumer information systems focuses more on the enjoyment, pleasure and purchases of the consumer. We argue that the shift in focus from users to consumers in consumer information systems calls for a significant re-appraisal of our current information systems development methods. Hence, this chapter proposes a new research agenda for IS researchers focusing on the development of consumer infor…
Info screens as instruments for value co-creation : case: vehicle inspection industry
2016
Tämän tutkielman tavoitteena on tutkia miten arvo on yhteisluotu autokatsastusasemilla infotaulujen, uusin käyttöönotettu teknologia markkinoinnissa ja palvelun tuottamisessa tapauksen yrityksellä, kautta positiivisen palvelukokemuksen tuottamiseksi. Tutkimus on tulkitseva tapaustutkimus, jonka tiedonkeruu on suoritettu haastattelujen kautta ja analyysissä on käytetty temaattista näkökulmaa, jotta data on pystytty muuttamaan mielekkääksi graafiseksi esitykseksi. Tutkielman tapausyritys on yksityinen katsastusalan toimija, joka tarjoaa katsastuksien lisäksi ajoneuvorekisteröintejä ja kuljettajantutkintoja, muun muassa. Yritys toimii Suomen lisäksi Pohjois-Euroopassa. Tutkielman viitekehyksek…
Consumer Information Services in Intercultural Tourism : An Ethnographic Study of Chinese Outbound Backpackers
2017
This paper reports the findings of an ethnographic study of Chinese outbound backpackers’ use and adoption of consumer information services (CIS) in an intercultural tourism setting. We apply McKenna et al.’s research model of consumers’ adoption of information services as the analytical lens for the interpretive qualitative study. The data gathering was conducted in four different countries. The findings of the study confirm linkages between four information service types and the use and adoption of CIS. The study also found that service types are more diversely linked than the earlier studies have predicted and therefore we propose a revised research model, which can be used for studying …